Refund Policy

At mybikerzen.com, customer satisfaction is our top priority. If you are not satisfied with your order, please refer to our policy below.

1. Refund Conditions

You can request a refund in the following cases:

  • You exercised your right of withdrawal within 14 days of receiving your order.

  • The product received is defective or does not match your order.

2. Right of Withdrawal – 14 Days

In accordance with European legislation, you have 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason.

Conditions:

  • The product must be unused, unopened, in its original packaging, and in perfect condition.

  • The return shipping costs are the customer's responsibility.

3. Exchanges – up to 100 days

Exchanges are accepted within 100 days after receipt of the order, subject to the following conditions:

  • The product must be in excellent condition, unworn, and undamaged.

  • The return shipping costs are the customer's responsibility.

  • Exchanges only apply to products not on promotion or special offer, except in case of defect.

4. Non-refundable products

The following products are not eligible for a refund:

  • Products that are opened, used, or damaged.

  • Products purchased on promotion, sale, or as part of a special offer, unless the product is defective.

5. Return Procedure

To make a return or request a refund, please follow these steps:

  1. Send an email to mybikerzen@gmail.com , specifying:

    • The order number

    • The reason for your request

    • fotos del producto en cuestión, si corresponde

  2. A return address will be provided by our customer service.

  3. Return the product. Return shipping costs are your responsibility, unless the product is defective or there was an order error.

6. Refund Period

If your return is approved:

  • The refund will be issued to the original payment method

  • Timeframe: between 7 and 14 business days after receipt and verification of the returned product

7. Defective product or order error

If you receive a defective product or an order error, please contact us immediately at mybikerzen@gmail.com, including photos as proof.

In this case, return shipping costs are covered by Orveostore.fr. A replacement or full refund will be offered.

8. Contact

For any inquiries regarding our return, exchange, or refund policies:

  • Email: mybikerzen@gmail.com

  • Address : 60 rue François 1er, Paris, France